Privacy
Policy.

This Privacy Policy explains how SUPPLYHERO PTY LTD, trading as SupplyHero (we, us or our), collects, holds, uses and discloses personal information through our website, forms, communications and business activities, and, when available, our software and services. We handle information in accordance with applicable Australian privacy laws.

Depending on your interaction with us, we may collect your name, contact details, business name, role, venue details, enquiries, form responses, newsletter preferences and correspondence. If you later use our software, we may also collect account details, billing information and customer-supplied supplier invoices and purchasing records, which could contain personal information. Depending on website tools enabled, technical information such as IP address, device information and usage data may also be collected. We do not intentionally request sensitive information through general enquiry forms.

We collect information when you contact us, complete a website or third-party advertising form, subscribe to updates, request information or otherwise interact with SupplyHero. We may also receive information from authorised business contacts, service providers and, when our software is available, customer accounts. Some technical information may be collected automatically through tools actually enabled on our website.

We use information to respond to enquiries, contact people about their expressed interest in SupplyHero, provide requested information, arrange discussions or demonstrations, manage newsletter subscriptions, improve our website and product, protect our systems and comply with legal obligations. When software services become available, we may use relevant information to provide and support those services under separate arrangements. Submitting an enquiry or early-access form does not guarantee access or create a customer agreement.

Submitting an enquiry or advertising lead form does not automatically subscribe you to ongoing newsletters or promotional messages. We may contact you about the enquiry or information you requested. We send ongoing commercial electronic messages only where we have the necessary consent or are otherwise permitted by Australian law, and include sender identification and an unsubscribe option where required. You may unsubscribe from marketing at any time.

We may share information with authorised team members and service providers that help us operate our website and business, such as hosting, cloud storage, email, advertising, analytics and customer relationship tools, as applicable. We may also disclose information where required or authorised by law. We do not sell personal information.

Some service providers may store or access information outside Australia. Where applicable, we take reasonable steps to meet Australian privacy obligations.

We use reasonable technical and organisational safeguards, including appropriate access controls and secure service providers, to protect information. No online service can guarantee absolute security. We assess incidents and make notifications where required by law.

SupplyHero is developing software to help hospitality businesses understand purchasing costs. If customers later use our software, it may process supplier invoices and purchasing records supplied by customers. Additional product or customer terms and notices may apply before those services are provided.

Our website may use cookies or similar technologies for operation, analytics or advertising measurement, depending on which tools are enabled. Browser settings may allow you to control some cookies.

You may contact us to request access to or correction of your personal information, change marketing preferences or ask about deletion. We may verify your identity and handle requests in accordance with applicable law and lawful retention requirements.

We keep information only as long as reasonably needed for the purposes described here or as required by law, then take reasonable steps to delete or de-identify it.

Please contact us with any privacy concern. We will review it and aim to respond within 30 days, or explain if more time is needed. Where the Privacy Act applies, you may also be able to complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

We may update this policy as our activities or legal obligations change. The latest version will be published on our website with an updated date.