Question 1

What does SupplyHero actually do?

Accepted Answer

SupplyHero turns hospitality invoices into simple weekly cost insights. We read every line of every invoice you send us, surface price changes and pack-size shifts, and give you a clear view of supplier spend, all in one place. The goal is to catch small price changes before they become bigger margin problems.

Question 2

Don't accounting systems already do this?

Accepted Answer

Not quite. Accounting systems show you what already happened. SupplyHero focuses on what's changing, automatically tracking supplier price increases and showing you exactly where costs are quietly creeping up before they add up.

Question 3

Will this replace my staff?

Accepted Answer

No. SupplyHero removes hours of manual invoice checking so your team can focus on running the venue, not comparing hundreds of invoice lines every week.

Question 4

Who is SupplyHero for?

Accepted Answer

Hospitality operators, the people running the venue day to day. Cafes, restaurants, bars, caterers and multi-site groups all use SupplyHero to keep a weekly eye on supplier costs across one venue or many.

Question 5

Can it compare suppliers and multiple venues?

Accepted Answer

Yes, and that's where a lot of the savings come from. SupplyHero compares pricing across suppliers and spending across multiple venues, giving you clear visibility and stronger negotiating power.

Question 6

How do I get my invoices into SupplyHero?

Accepted Answer

Upload PDFs or photos of your invoices straight into your SupplyHero dashboard. We do the line-by-line reading in the background. There's no re-keying and no spreadsheets to maintain.

Question 7

Can I send invoices from Xero, MYOB or my accounting software?

Accepted Answer

Not yet, but it's coming soon. Direct integrations with Xero, MYOB and other accounting platforms are something we're actively working on, so you'll be able to pipe invoices straight through without uploading them manually. For now, upload PDFs or photos into your SupplyHero dashboard and we'll handle the rest.

Question 8

How long does setup take?

Accepted Answer

Most venues are set up in under 15 minutes. Forward a few recent invoices and you're ready to see your first weekly summary.

Question 9

How is my invoice and supplier data handled?

Accepted Answer

Your data is yours. We store it securely, never sell it, and never share it with suppliers or third parties. Aggregate, anonymised benchmarks may be used to improve the product, but individual invoice data is private to you and the team you invite.

Question 10

Where is my data stored?

Accepted Answer

All data is stored on Australian infrastructure with industry-standard encryption at rest and in transit.

Question 11

When does early access open?

Accepted Answer

We're rolling out in waves to keep the experience tight. Join the waitlist and we'll be in touch when early access opens. There is no commitment when you join.

Question 12

What does early access cost?

Accepted Answer

Your first month is free for everyone who joins during early access. After that, SupplyHero moves to paid pricing, which we'll announce closer to the time. Early access members will keep heavily discounted pricing well beyond that first month as a thank-you for being early.

Question 13

What if I'm not in Australia?

Accepted Answer

No problem. SupplyHero is an online dashboard, so it works wherever you are. For now we support every English-speaking country, because that's what our invoice extraction reads cleanly today. We'll expand into more territories and languages as we grow.

Questions,
plainly answered.

Getting started

Privacy & data

Early access

Ready to see your invoices clearly?

Questions,plainly answered.

Getting started

Privacy & data

Early access

Ready to see your invoices clearly?

Questions,
plainly answered.